To my surprise, I find one of each on the Dell website.
So, I get the bright idea of checking for a BIOS update and graphic card update. This happens more and more frequently over the course of a week.
Then out of the blue 2 weeks ago, I start getting a short-lived blank screen with the message that the AMD driver has stopped responding and has recovered successfully on the machine that is used most often, lot of document editing with Office 2010 Professional.
One day, I go out to Dell drivers & downloads and see what I have been waiting for - AND IT ACTUALLY FIXED MY PROBLEM on both machines FOR ~7 MONTHS. I agreed to be patient and the tech manager kept close tabs on the situation and eventually explained that Dell was in the process of publishing a new Dell BIOS/AMD graphics card software update. A good India Tech Manager started to understand the issue and escalated to a Dell team to look into (can't believe that I would be the only person receiving replacement computers for this issue). I was also offered 2 new replacement machines again from the India manager - but they couldn't explain to me how that would come close to fixing the problem.
I talk to an AMD manager and learn that outsourced parts companies work behind the scenes to make software compatible with the computer's manufacturer's BIOS. Shortly after getting 2 new replacement machines and loading ALL OF MY SOFTWARE & SETTINGS AGAIN, both machines get the "big" mouse cursor again. The solution: both machines must have a bad motherboard, we will have a rep come out and fix that for you or we will send you two more machines. Went through all of the technical support from India as a good customer - none of their fixes worked of course. Both computers had issues with the "big" mouse cursor. The PC was now unusable.My story about two identical Studio 1558 machines with ATI Mobility Radeon 5470 graphics cards and Windows 7 Professional 64-bit: The journey began late 2009, early 2010 with the purchase of 2 identical laptops. I spent most of the day fiddling with settings, including disabling the ATI graphics card, but it repeatedly lost the screen display afterĪbout 15 minutes - the actual amount of time seemed to vary. Then the monitor lost signal and turned off again. Resolution to 1024x768 - still lower than I had been using before. My desktop cons were now all over the place, with several on top of each other. It had also pinned Edge and Store icons to the toolbar. It rebooted to the standard graphics display at much lower than the resolution I had been using. I waited several hours, just to make sure that the update had completed, then rebooted. When I came back some time later, the monitor had lost its signal and gone into standby. Update as it to about 10 minutes to reach 10%. The update started normally, although it was clearly a big Perhaps the problem is that my graphics driver is not supported for Windows 10, but up to now it had worked fine with Windows 10. Today I was required to update to the new version of Windows 10.